Effective October 1, 2021, all newly hired CMG employees must be fully vaccinated against COVID-19 prior to their start date. CMG will provide reasonable accommodations as required by law for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief.

End-User Support Analyst in Atlanta, GA at Cox Media Group

Date Posted: 6/13/2022

Job Snapshot

Job Summary

The End-User Support Analyst’s role is a highly technical position that provides support to Cox Media Group local and remote users’ workstations and peripherals, including the deployment and retirement of computer equipment. This position is Responsible for support of computer platforms, operating system software, networks, and/or productivity tools to meet the needs of the business. Excellent communication and customer service skills are a must. This position will require this individual to participate in any operational rotations such as on call and off hour implementations to avoid outages to the end-users. Overtime or after hours support is necessary in this position.  


  • Build/deploy, Install, configure, test, maintain, monitor, and troubleshoot end user workstations and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products. 
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 
  • Ensure that all support incidents assigned are completed within Service Level Agreement. 
  • Deliver both timely and effective repairs to ensure optimal system performance, resulting in superior customer satisfaction. 
  • Interface with end-users, other service technicians, technical support personnel, and other technical professionals and have the communication skills to convey the situation in a tactful, professional, diplomatic and logical manner. 
  • Communicate effectively with adverse, difficult and potentially discouraged end-users. 
  • Must be able to work as a member of a team. 
  • Acquire and maintain current knowledge of systems and support policies in order to provide technically accurate solutions to end-users. 
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal. 
  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard drives, RAM, CD-ROMs, and so on. 
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment. 



What we look for


  • Current (MCTS) certification and (A+) desktop certification is a plus 
  • 4 years Hardware/Software Support and deployment. 
  • 4 years Computer hardware break-fix 
  • 4 years supporting office workstations in a Microsoft Active Directory environment. 
  • 4 years Microsoft Office and Microsoft Exchange administration.  
  • 4 years Supporting Windows 7, Windows 10 a plus 
  • Knowledge of and experience with supporting Apple computers a plus. 
  • Analytical and problem-solving abilities, with keen attention to detail. 
  • Ability to troubleshoot complex technical problems with PCs and associated peripherals. 
  • Effective interpersonal skills and relationship-building skills. 
  • Ability to present ideas in user-friendly language. 
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Experience with ServiceNow Incident and Problem Management application preferred. 
  • Experience working in a team-oriented, collaborative environment. 
  • Excellent Customer Service skills. 
  • Excellent written and verbal communication skills. 


CMG is an industry-leading media company with dominant brands, award-winning content, and exceptional people – and you could be one of them! We are a start-up built on a 100-year history of blazing trails in the world of media. Over that time, our skilled journalists and storytellers have covered war and peace, tragedies and celebrations, small moments, and global movements.  We are relying on our longstanding experience and entrepreneurial mentality to build a media company that is modern, agile, and uniquely positioned for the future.

We provide valuable local content to viewers in the communities we serve through our 33 high-quality, market-leading television stations in 20 markets, 53 top-performing radio stations delivering all genres of content in 11 markets, and numerous streaming and digital platforms. Our portfolio includes primary affiliates of ABC, CBS, FOX, NBC, and MyNetworkTV, as well as several valuable news and independent stations. We also offer a full suite of national, regional, local, and digital advertising services with CMG Local Solutions, CoxReps and Gamut.

We offer rewarding and challenging careers that encourage growth and development. We take care of our people with industry-leading total rewards offerings that includes medical, dental, vision, disability, life, and accident insurance as well as, a best-in-class wellness program, 401(k) matching and time-off programs.

We promote the safety and well-being of our employees by requiring that all newly hired CMG employees be fully vaccinated against COVID-19 prior to their start date. CMG will provide reasonable accommodations as required by law for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief. 

If this description fits and CMG sounds like a company you want to work for, we’d love to have you join us. Apply today!


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